Reputable Dealer! - I recently took my car to another Mazda dealer for a simple oil change (Ontario, CA)...but who's mentioning names? After they finished with my car, I began to drive home. I noticed that the sticker on the windshield recommended another oil change after only 3000 miles! Now, my owner's manual says that I only need to change the oil after 5000 miles, so my thought was that these guys were trying to rip me off by recommending that I have my oil changed more often than necessary! What a scam! So anyway, I receive 3 follow up emails AND 3 follow up voice mail messages (from them) asking me to give them an EXCELLENT review when I receive the survey from Mazda. I politely explained to the girl that I was disappointed that they didn't know the interval between oil changes which were recommended by the owner's manual. Her reply: Well, the service department wrote down 3000 miles because we think that you would want to take especially good care of your vehicle. The 3000 mile interval will help your car last longer! So, basically I caught them in a lie, and they won't admit it! My message: I have developed a TRUST with John Hine Mazda. They have shown me that they will only recommend services which I truly need. I had an experience here where they only recommended replacing 2 brakes on my car, when it would have been so easy to tell me that I needed all 4! Thank You guys! I plan on purchasing another vehicle soon, and will put John Hine Mazda HIGH on my list of reputable dealers I would like to continue to do business with!
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